Terms and Conditions for ‘Moments That Deliver’ (the ‘Promotion’)


The promoter is DHL International (UK) Ltd, Southern Hub, Unit 1, Horton Road, Colnbrook, Berkshire, SL3 0BB (‘DHL’) in conjunction with Harlequin Football Club Ltd, Twickenham Stoop Stadium, Langhorn Drive, Twickenham, Middlesex, TW2 7SX (‘Harlequins’).

By entering the Promotion, entrants will be deemed to have accepted these terms and conditions and agree to be bound by them.


The Promotion will be open at 00.01am on Friday 9 November 2018 and close at 11.59pm on Friday 7 December 2018 (the ‘Promotional Period’.

DHL and Harlequins reserve the right to amend the Promotional Period at their own discretion. Any changes to the Promotional Period shall be announced via DHL and Harlequins’ social media channels.


To be eligible all consumers must.

i. Be aged 16 years and over on Friday 7 November 2018. Those under the age of 18 (eighteen) years must have the permission of a parent or guardian before entering the Prize Draw; and
ii. Have access to a working internet connection and web browser.

The entrant shall warrant and represent that their entry shall not breach or render the promoter in breach of any applicable law in the country in which the entrant normally resides and/or has entered from. Notwithstanding the previous sentence, persons shall not be eligible to enter from the following countries or states: Abu Dhabi, Chile, Columbia, Italy or Quebec (Canada).

The Promoter reserves the right to ask for proof of age and verify the identity of any entrant and/or the winner and his or her guests.

DHL and Harlequins shall use their sole discretion as to whether consumers that enter the Prize Draw (“Entrants”) meet the eligibility criteria to participate in the Prize Draw. DHL and Harlequins’ decisions regarding an Entrant’s eligibility, and all other aspects of the Prize Draw, are final and binding.

DHL, Harlequins and their parent and affiliated companies, and each of their respective, officers, directors, employees, agents and persons engaged in the development, production or distribution of materials for this Prize Draw (collectively, the “Prize Draw parties”) and the immediate family members (i.e., parent, child, sibling, and spouse) of each and/or persons living in the same household of such individuals (whether related or not) are not eligible to participate in the Prize Draw.


To enter eligible consumers must:

i. Make a purchase on https://shop.quins.co.uk/
ii. Choose the ‘DHL Express’ delivery service.
iii. At checkout to confirm you are eligible, and wish to enter the ‘Moments That Deliver’ Prize Draw.

The steps above, together, comprise an “Entry”. No other method of entry will be accepted.

There is a limit of one (1) entry per online transaction and all entries are subject to approval at DHL’s sole discretion.

By submitting information as part of this Prize Draw you expressly agree to authorise DHL and Harlequins to use such information for the purposes of administering the Prize Draw as well as to use the information in connection with the Prize Draw. Information concerning Data Protection is provided below. DHL and Harlequins will comply with all mandatory applicable laws and regulations concerning data protection and privacy.

Entrants shall be aware that, in entering this Prize Draw, they consent to the information submitted as entry to the Prize Draw being shared with DHL, who may contact Entrants for marketing purposes.

Except where prohibited, entry in the Prize Draw constitutes each Entrant’s consent to the publication of her/his/its name, organisational information and completed Entry, including Digital Images, (to the extent applicable) in any media for any commercial or promotional purpose (including, without limitation, the Internet), without further compensation. Entrants warrant that they are the owner or licensee of all intellectual property and other rights in the images, video and other information submitted to DHL.

Alternative free entry route

Consumers may request details of an alternative free entry route by emailing shopshipwin@dhllive.co.uk .


Winners will receive:

i. A personal phone call from a Harlequins player. If the selected winner is unable to answer the phone a personalised video message will be recorded.
ii. An autographed item of official Harlequins merchandise with a personalised message from a Harlequins player.
iii. Free DHL Express delivery of the item, to the same delivery address as their original transaction with https://shop.quins.co.uk/


There will be 12 winners during the Promotional Period:

1. A Harlequins player will contact 3 winners selected at random from all eligible entries received to date.
2. A Harlequins player will contact 3 winners selected at random from all eligible entries received to date.
3. A Harlequins player will contact 3 winners selected at random from all eligible entries received to date.
4. A Harlequins player will contact 3 winners selected at random from all eligible entries received to date.

DHL and Harlequins shall decide the Winners at their sole discretion and their decision shall be final and binding. The decision is final and no correspondence will be entered into.


Following a draw, winners will be notified by email and/or by phone using the contact information provided at entry.

Winners will have 3 hours to make themselves available to speak to a Harlequins player on the telephone. If a winner is unable to answer the phone a personalised video message will be recorded.

Any of the winners may waive its right to receive the Prize.

The Prize is non-transferable. DHL reserves the right, in its sole discretion, to substitute a Prize of equal or greater value if the advertised Prize becomes unavailable.

All Prize details not specified herein shall be determined solely by DHL.

Prize conditions and these Terms & Conditions may be added or modified by DHL and/or Harlequins, in its sole discretion without notice.

Acceptance of the Prize constitutes permission for and winners hereby grant DHL, Harlequins and their affiliates a worldwide, royalty free, 1 year licence to use winners’ names, photographs, entry material, other likenesses and biographical information for advertising, promotional or trade purposes, including but not limited to online announcements, in commerce and in all media worldwide without limitation or additional compensation, except where prohibited by law.

In the event of unforeseen circumstances, DHL and/or Harlequins reserve the right to withdraw the Prize Draw at its own discretion at any time without providing any notice.

DHL expects winners to ensure that they and their guests behave in an acceptable manner at all times. Any inappropriate behaviour could result in you or your guest(s) being removed from the stadium. Such inappropriate behaviour includes for example; swearing, being abusive, and using hand gestures. The winners and their guests will also be required to comply with all rules of attendance at the stadium (if any) as stipulated by Harlequins.


Should DHL and/or Harlequins determine, in its sole discretion, that any Entrant has violated any of the clauses contained in these Terms & Conditions, or should be disqualified for any other reason, DHL and/or Harlequins shall have no obligation to make the Prize Draw to such Entrant. DHL and Harlequins reserves the right, in their sole discretion, to disqualify any Entrant it finds to be tampering with the entry process or the Prize Draw; to be acting in violation of these Terms & Conditions; or to be acting in a manner which is detrimental to the business or reputation of DHL or its affiliates.

DHL and/or Harlequins reserves the right to reject and/or disqualify any entries, subjects, or related materials that DHL and/or Harlequins deem to be obscene, defamatory, profane, offensive, lewd, pornographic, false, misleading, deceptive, or otherwise inconsistent with its editorial standards, audience expectations, or reputational interests or that DHL and/or Harlequins believes may violate any applicable law or regulation or the rights of any third party or may subject the Prize Draw, DHL, Harlequins or any of their affiliates, clients, or customers to controversy, negative publicity, scorn, or ridicule.

As a condition of entry, DHL and/or Harlequins reserves the right to conduct its own due diligence on any potential winner and reserves the right to disqualify any Entrant based on such background check and if DHL and/or Harlequins determines that awarding the Prize to such Entrant might reflect negatively on DHL’s or Harlequins’ image and/or reputation.


By participating in the Prize Draw, each Entrant shall indemnify and hold DHL, Harlequins and their parent and affiliate companies and each of their directors, officers, employees, representatives, and agents harmless from and against any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the Prize Draw or use of the Prize (including, without limitation, claims, costs, injuries, losses or damages related to personal injuries, death, damage to, loss or destruction of property, rights of publicity or privacy, defamation or portrayal in a false light or any delays or cancellations affecting flights). Neither DHL nor Harlequins is responsible for any incorrect or inaccurate information, whether caused by technical or human error or otherwise which may occur in the processing of entries in this Prize Draw or in the running of this Prize Draw. Neither DHL nor Harlequins will be responsible for typographical, printing or other errors in these Terms & Conditions or in other materials relating to the Prize Draw.

If for any reason, the Prize Draw is not capable of running as planned, including but not limited to fraud, computer virus, worms, bugs, tampering, unauthorised intervention, technical limitations or failures, human error, mistake or any other cause that in the sole opinion of DHL could compromise, undermine, corrupt or otherwise affect the security, integrity, fairness, administration, or proper conduct of this Prize Draw, DHL and Harlequins reserves the right, in their sole discretion, to cancel, terminate, modify or suspend the Prize Draw at any time and without notice.

Neither DHL nor Harlequins shall have any liability arising out of or in connection with the Prize Draw. Neither DHL nor Harlequins shall have any liability for indirect or consequential loss. Neither DHL nor Harlequins accepts responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be entered for any technical reason.


The Prize Draw and the Terms & Conditions shall be governed by and construed in accordance with English law. Any dispute arising out of the Prize Draw and or the Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

In the event that any provision is determined to be invalid or otherwise unenforceable, such determination shall not affect the validity or enforceability of any other provision, and these Prize Draw Rules shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

Any specific waiver of any obligation hereunder by DHL and/or Harlequins does not constitute a general waiver of that obligation nor of any other obligation of Entrants.


DHL is committed to protecting participants’ privacy. Any personal information supplied by participants will be used according to DHL’s privacy policy, and be used lawfully transparently, in confidence and kept secure for no longer than necessary for the herein purpose in compliance with applicable Data Protection legislation.

Participants will provide their express consent when entering the Draw whether they agree to be contacted by DHL for direct marketing purposes. Should participants agree to be contacted, their personal data shall be handled in accordance with the terms of this agreement and the privacy and data security policies of DHL.

Acceptance of contact from DHL shall constitute acceptance of the terms of DHL’s privacy policy. DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties, save for the purpose of administering this Draw and will not do so in future, unless required by law or unless you have given express consent to do so.

For full details of DHL’s privacy policy please visit https://www.logistics.dhl/gb-en/home/footer/privacy-notice.htm


The name and details of the Winners will be retained for a twelve (12) month period following the end of the Promotional Period.