Delivery

DELIVERY AND DISPATCH POLICY

 

We aim to dispatch your order within two days of purchase. Orders received at weekends and Bank Holidays will be processed during the next working day.

Whilst every effort is made to ensure that all items shown are in stock, we offer no guarantee of availability. In the event that an item is out of stock, our customer service representative will notify you.

We despatch parcels using Hermes (Standard), DHL (Express) and DPD (Next Day). We will notify you by email when your order is dispatched.

A signature may be required for orders. Please use a delivery address where someone will be available to sign for your delivery. If your parcel requires a signature and there is no one available to sign for your parcel at your address, a card will be left by the delivery company. You may need to call to arrange a new delivery date or alternatively collect the parcel from your local depot. The delivery company will attempt to deliver up to three times before the parcel is returned to us.

 

PRICES AND TAX

 

The prices displayed are in Pounds Sterling. The price you pay includes VAT (at 20%) for all deliveries. Delivery to non-European countries may result in import duties payable on receipt of the goods and the customer will be liable for these duties.

 

DELIVERY COSTS


Delivery Service

Details

Price

UK Standard Delivery

Hermes

3 - 5 working days

£3.95

FREE on orders over £75

UK DHL Express Delivery

1 - 2 working days

£6.95

UK Next Day Delivery

DPD

1 working day

Delivered Monday to Friday from 07:00 to 22:00

Orders must be received before 13:00

£7.95

Europe Standard Delivery

Interpost

3 - 5 working days

£9.95

Europe DHL Express Delivery

1 - 2 working days

A signature may be required

£19.95

USA Standard Delivery

Interpost

4 - 7 working days

£14.95

USA DHL Express Delivery

2 - 3 working days

A signature may be required

£22.95

Rest of the World Standard Delivery

Interpost

4 - 7 working days

£17.95

Rest of the world

DHL Express Delivery

2 - 3 working days

A signature may be required

£32.95


REFUNDS & EXCHANGES

 

If you change your mind about our products purchased online you can return your order for any reason within 28 days of receipt for an exchange or refund.

 

We can only accept items returned to us in an unused condition and in original packaging, unless damaged or faulty. Please note that goods are returned at your own cost and the delivery charge for the original order is non-refundable. Please ensure products are returned complete, unused, unwashed and in original packaging as we cannot accept items for a refund or exchange if they are not in a perfect condition.

 

In the unlikely event that you receive a damaged or faulty item, we will replace them or refund in full (including the original delivery charge).

 

Please note that if items are not returned in a new and unused condition we reserve the right to refuse a refund or exchange. These items will be securely returned to the customer.

 

If the requested exchange item is not in stock, you will be contacted by a representative and a suitable alternative will be offered or we can process a refund.

 

To return or exchange an item please follow the steps below:

 

RETURN BY POST

 

To return an item, please complete the returns form you received with your order and enclose it with your parcel. Stick the returns address sticker on the outside of your package and take it to the Post Office. We recommend you get a proof of postage. Harlequin FC cannot be held responsible for returned goods lost in transit.

Please keep hold of your receipt until we have confirmed your refund. All returns are processed within ten working days of receipt.

 

Please use below address to return your order:

 

Harlequins Online Shop

SEKO Logistics

Harding Road

Brinklow

Milton Keynes

MK10 0DF

United Kingdom

 

RETURN TO STORE

 

We only offer exchange for purchases from shop.quins.co.uk at the Harlequins Store. We do not hold the full range of merchandise in stores and we may be unable to exchange the item.

To exchange an item please bring the returns form that was enclosed with your order with you as this acts as a proof of purchase.

 

If you would like to get a refund, please follow the return by post process.

 

Please note, due to high volume of supporters on a matchday we advise you to return your order via post.

 

If you have any questions regarding a mail order return, refunds or exchanges please call us on 0300 303 3201 or email us at: customerservices@shop.quins.co.uk